> STATUS: AUTHORIZATION_REQUIRED
PROTOCOL: REVERSE_LOGISTICS_01
Return Protocol
// Return Window
Units must be reported for return within 14 days of arrival via support@zerovisage.com.
// Unit Condition
Hardware must be in 'un-deployed' condition: unworn, unwashed, and with all original security tags intact.
[!] NOTICE: ACID_WASH_VARIANCE
Due to our specialized pigment-dye process, each unit is unique. Minor variations in texture and color are deliberate features of the 'Urban Camouflage' aesthetic and are not classified as defects.
Due to our specialized pigment-dye process, each unit is unique. Minor variations in texture and color are deliberate features of the 'Urban Camouflage' aesthetic and are not classified as defects.
// Shipping Responsibility
Return shipping costs are the responsibility of the sender, unless a verified hardware defect is present.
// Refund Processing
Following unit inspection, funds will be re-transmitted within 10 business days to the original payment source.